FAQ

Frequently Asked Questions

Below you will find answers to the most common questions about ordering, shipping, returns and payments at Behebe.

Orders

How do I place an order?

Simply browse our store, choose your desired item, select your size and add it to your cart. Once you are ready, proceed to checkout and follow the payment instructions.

Can I cancel or change my order?

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel an order, please contact our support team as soon as possible at support@behebe.com.

Shipping

Where do you ship?

We currently ship to customers across the United Kingdom.

How much does shipping cost?

We offer free shipping on all orders with no minimum purchase required.

How long does delivery take?

Estimated delivery times are:

Processing time: 2–3 business days
Transit time: 4–9 business days

Total estimated delivery time is 6–12 business days. Read our Shipping Policy for more information.

Can I track my order?

Yes. Once your order has been shipped, you will receive tracking information via email. You can also use our Track Your Order page.

Do you ship to PO Boxes or military addresses?

Unfortunately we do not ship to PO Boxes, APO/FPO/DPO or restricted addresses.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

What condition must returned items be in?

To be eligible for a return, the item must be:

Unworn and unused
In its original condition
With all tags attached
In the original packaging
Accompanied by proof of purchase

How do I start a return?

To request a return, please read our Return & Refund Policy

support@behebe.com

If your return is accepted, we will provide a return shipping label and instructions on how to send the item back.

Returns sent without prior approval will not be accepted.

How long do refunds take?

Once we receive and inspect your return, we will notify you if the refund is approved.

Approved refunds are issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process the refund.

What if my item arrives damaged or incorrect?

Please inspect your order upon arrival. If your item is damaged, defective or incorrect, contact us immediately so we can resolve the issue.

Can I exchange an item?

The fastest way to exchange an item is to return the original product and place a new order once your return is approved.

Are any items non-returnable?

We cannot accept returns for:

Sale items
Gift cards
Perishable goods
Personalized or custom products
Certain personal care items
Hazardous materials or flammable goods

If you are unsure whether your item can be returned, please contact us.

Payments

What payment methods do you accept?

We accept the following payment methods:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay

All payments are processed securely using SSL encryption.

Is my payment information secure?

Yes. Our website uses Secure Socket Layer (SSL) encryption and follows PCI-DSS security standards to ensure that your payment details remain safe.

More about our Payment Policy.